Tag Archives: Hotel

5 Tips for Managing Your Hotel’s Online Reputation

5 Tips for Managing Your Hotel’s Online ReputationIn a highly digital age, your online reputation can make or break you. Your customers have the ability to write uncensored reviews about their stay at your hotel for all the world to see. If you’re not managing your online reputation, your business and income potential can suffer. In this article, we’re going to explain how you can keep your online reputation a polished one so that potential customers choose your hotel over all the competition. Most importantly, protect your business with a Knoxville Hotel Insurance program.

Do your research.

The first step is to Google your hotel and see …

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Pigeon Forge Overnight Rental Insurance: Guests Want Wi-Fi

Pigeon Forge Overnight Rental Insurance: Guest Want Wi-Fi

Second only to complimentary breakfast and on-sight food facilities, free internet access through Wi-Fi networks is at the top of most consumers’ list of amenity requirements when choosing travel lodgings. According to recent industry research, 94 percent of travelers claim that Wi-Fi access is the most important amenity when making travel arrangements. The 2014 survey from Hotels.com revealed that Wi-Fi is the most sought after in-room amenity, beating out bathroom shower, room size and even air conditioning.

Today, over two thirds of hospitality providers are reportedly already providing free or pay-to-use Wi-Fi services to compete in the modern hospitality market,

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Davidson County TN Hotel Insurance: Utilizing Ergonomics

Davidson County TN Hotel Insurance:  Utilizing Ergonomics Davidson County TN Hotel Insurance  Utilizing Ergonomics

While it may not seem like the most risky of all industries, the hospitality industry actually has one of the highest worker place injury and accident rates. For example, the hospitality industry has some of the highest reports of slips, falls and tips in the workplace according to the U.S. Occupational Safety and Health Administration. Bodily stress, strains, and musculoskeletal injuries are also extremely common workers compensation claims from hospitality workers and can pose serious complications for Davidson County hotel operations.

Many fundamental job functions performed by hotel staff member involve routine lifting, …

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Cocke County Hotel Insurance: Guest Conflict Resolution Part 2

Cocke County Hotel Insurance: Guest Conflict Resolution Part 2
Cocke County Hotel Insurance: Guest Conflict Resolution Part 2

As previously discussed in the first Part 1 of this post, conflict management is a huge part of customer service, especially in the hospitality industry. Handling guest complaints and dilemmas is a constant struggle, but breaking down an interaction with an unhappy guest can provide insight about how hotel employees and managers can best respond in unpleasant situations.

When customers bring concern to the attention of a hotel staff member, it is typically because they are emotionally invested in the issue at hand, and when emotions run high a simple conflict …

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Cocke County Hotel Insurance: Guest Conflict Resolution part 1

Cocke County Hotel Insurance: Guest Conflict Resolution part 1
Cocke County Hotel Insurance: Guest Conflict Resolution part 1

Hotels by nature are heavily reliant on the experiences of the customers. Marketing campaigns cater to the needs and desires of travelers through enticements of relaxation, recreation, romance and more, but without proper execution hotel managers cannot hope to maintain a positive public image. Few industries are more heavily reliant on the complete customer experience. While retailers offers tangible goods for their clients to enjoy or take issue with, the commodities offered by the hotel industry are almost entirely based on the perception and subjectivity of the consumer. The grounds may …

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Pigeon Forge Hotel Insurance: Tips for Seasonal Hiring

Pigeon Forge Hotel Insurance: Tips for Seasonal Hiring Pigeon Forge Hotel Insurance Tips for Seasonal Hiring

Autumn is in the air which means that the holiday season is just around the corner. While most consumers are still mourning the lost days of summers past, the hospitality is gearing up for the second busy season. Restaurants are planning fall menus, hospitality providers are dusting off their seasonal decorations and everyone is preparing for the festivities to come. For many hotels this means securing extra help for the months to come.

Seasonal hiring can be a complicated process full of predictions and estimations about how much business your operation should …

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Knoxville Hotel Insurance: Improving Guest Transportation

Knoxville Hotel Insurance: Improving Guest Transportation Knoxville Hotel Insurance Improving Courtesy Guest Transportation

Consumers have come to expect that their lodgings will offer some sort of transportation amenities to help hotel guests explore unfamiliar locations. Such complimentary shuttle services can be a great customer service tactic to help improve guest satisfaction about their experience, however it can also lead to a host of unwanted complications. From increased liability concerns to decreased customer satisfaction, a poorly executed guest transportation system can do more harm than good for Knoxville hotels.

Here are a few tips to help ensure that your guest transportation system is working in your favor.

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