Tag Archives: Hospitality

Sevier County Hospitality Sector Seeks Sports Tourism

Sevier County Hospitality Sector Seeks Sports TourismLook out Dollywood, there’s a new game in East Tennessee and the competition is quickly heating up. For years East Tennessee has been known as a vacation destination for families looking to enjoy the great outdoors in the Great Smoky Mountains, relax in a cabin, enjoy a show at a local theater or visit an amusement park, but in recent years Sevier County has been working hard to attract a different demographic: athletes and sports fans.

Sports tourism has become one of the fastest growing hospitality sectors. According to the National Association of Sports Commissions, sports tourism travel is a …

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Pigeon Forge Overnight Rental Insurance: Guests Want Wi-Fi

Pigeon Forge Overnight Rental Insurance: Guest Want Wi-Fi

Second only to complimentary breakfast and on-sight food facilities, free internet access through Wi-Fi networks is at the top of most consumers’ list of amenity requirements when choosing travel lodgings. According to recent industry research, 94 percent of travelers claim that Wi-Fi access is the most important amenity when making travel arrangements. The 2014 survey from Hotels.com revealed that Wi-Fi is the most sought after in-room amenity, beating out bathroom shower, room size and even air conditioning.

Today, over two thirds of hospitality providers are reportedly already providing free or pay-to-use Wi-Fi services to compete in the modern hospitality market,

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Cocke County Hotel Insurance: Guest Conflict Resolution Part 2

Cocke County Hotel Insurance: Guest Conflict Resolution Part 2
Cocke County Hotel Insurance: Guest Conflict Resolution Part 2

As previously discussed in the first Part 1 of this post, conflict management is a huge part of customer service, especially in the hospitality industry. Handling guest complaints and dilemmas is a constant struggle, but breaking down an interaction with an unhappy guest can provide insight about how hotel employees and managers can best respond in unpleasant situations.

When customers bring concern to the attention of a hotel staff member, it is typically because they are emotionally invested in the issue at hand, and when emotions run high a simple conflict …

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Cocke County Hotel Insurance: Guest Conflict Resolution part 1

Cocke County Hotel Insurance: Guest Conflict Resolution part 1
Cocke County Hotel Insurance: Guest Conflict Resolution part 1

Hotels by nature are heavily reliant on the experiences of the customers. Marketing campaigns cater to the needs and desires of travelers through enticements of relaxation, recreation, romance and more, but without proper execution hotel managers cannot hope to maintain a positive public image. Few industries are more heavily reliant on the complete customer experience. While retailers offers tangible goods for their clients to enjoy or take issue with, the commodities offered by the hotel industry are almost entirely based on the perception and subjectivity of the consumer. The grounds may …

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Pigeon Forge Hotel Insurance: Tips for Seasonal Hiring

Pigeon Forge Hotel Insurance: Tips for Seasonal Hiring Pigeon Forge Hotel Insurance Tips for Seasonal Hiring

Autumn is in the air which means that the holiday season is just around the corner. While most consumers are still mourning the lost days of summers past, the hospitality is gearing up for the second busy season. Restaurants are planning fall menus, hospitality providers are dusting off their seasonal decorations and everyone is preparing for the festivities to come. For many hotels this means securing extra help for the months to come.

Seasonal hiring can be a complicated process full of predictions and estimations about how much business your operation should …

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Knoxville Hotel Insurance: Improving Guest Transportation

Knoxville Hotel Insurance: Improving Guest Transportation Knoxville Hotel Insurance Improving Courtesy Guest Transportation

Consumers have come to expect that their lodgings will offer some sort of transportation amenities to help hotel guests explore unfamiliar locations. Such complimentary shuttle services can be a great customer service tactic to help improve guest satisfaction about their experience, however it can also lead to a host of unwanted complications. From increased liability concerns to decreased customer satisfaction, a poorly executed guest transportation system can do more harm than good for Knoxville hotels.

Here are a few tips to help ensure that your guest transportation system is working in your favor.

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