Category Archives: Hospitality Insurance

Sevier County Hospitality Sector Seeks Sports Tourism

By Barnes Insurance Tennessee | Published May 4, 2015

Sevier County Hospitality Sector Seeks Sports TourismLook out Dollywood, there’s a new game in East Tennessee and the competition is quickly heating up. For years East Tennessee has been known as a vacation destination for families looking to enjoy the great outdoors in the Great Smoky Mountains, relax in a cabin, enjoy a show at a local theater or visit an amusement park, but in recent years Sevier County has been working hard to attract a different demographic: athletes and sports fans.

Sports tourism has become one of the fastest growing hospitality sectors. According to the National Association of Sports Commissions, sports tourism travel is a …

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Tips for Marketing Your Sevier County Vacation Rental

By Barnes Insurance Tennessee | Published March 19, 2015

Tips for Marketing Your Sevier County Vacation RentalTodays vacationers and travelers have countless options when it comes to choosing a place to stay, which makes it even more difficult to differentiate your vacation rental from the crowd. When it comes to promoting and listing your property as a vacation rental, there are many different methods to choose from. It is important to understand your options and the benefits each strategy can provide before choosing a strategy that fits your needs and goals. Here are a few common strategies for marketing your Tennessee vacation rental.

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Pigeon Forge Overnight Rental Insurance: Guests Want Wi-Fi

By Barnes Insurance Tennessee | Published March 11, 2015

Pigeon Forge Overnight Rental Insurance: Guest Want Wi-Fi

Second only to complimentary breakfast and on-sight food facilities, free internet access through Wi-Fi networks is at the top of most consumers’ list of amenity requirements when choosing travel lodgings. According to recent industry research, 94 percent of travelers claim that Wi-Fi access is the most important amenity when making travel arrangements. The 2014 survey from Hotels.com revealed that Wi-Fi is the most sought after in-room amenity, beating out bathroom shower, room size and even air conditioning.

Today, over two thirds of hospitality providers are reportedly already providing free or pay-to-use Wi-Fi services to compete in the modern hospitality market, …

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Smoky Mountains Vacation Rental Insurance: Foundation Checks

By Barnes Insurance Tennessee | Published December 4, 2014

Smoky Mountains Vacation Rental Insurance: Foundation Checks
Smoky Mountains Vacation Rental Insurance: Foundation Checks

For Smoky Mountains vacation rental property owners real estate is more than a home, it is an investment in their financial security and well-being.  As such, it is important to properly choose and maintain rental properties carefully to avoid losses and liability exposures. One common cause of large financial complications and losses is a property’s foundation.

Building foundations are essential to the stability and safety of any structure. Damage to a property’s foundation can rapidly become a costly and dangerous complication. Foundation complications are common problems in much of Tennessee which is no …

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Cocke County Hotel Insurance: Guest Conflict Resolution Part 2

By Barnes Insurance Tennessee | Published October 16, 2014

Cocke County Hotel Insurance: Guest Conflict Resolution Part 2
Cocke County Hotel Insurance: Guest Conflict Resolution Part 2

As previously discussed in the first Part 1 of this post, conflict management is a huge part of customer service, especially in the hospitality industry. Handling guest complaints and dilemmas is a constant struggle, but breaking down an interaction with an unhappy guest can provide insight about how hotel employees and managers can best respond in unpleasant situations.

When customers bring concern to the attention of a hotel staff member, it is typically because they are emotionally invested in the issue at hand, and when emotions run high a simple conflict …

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Cocke County Hotel Insurance: Guest Conflict Resolution part 1

By Barnes Insurance Tennessee | Published October 9, 2014

Cocke County Hotel Insurance: Guest Conflict Resolution part 1
Cocke County Hotel Insurance: Guest Conflict Resolution part 1

Hotels by nature are heavily reliant on the experiences of the customers. Marketing campaigns cater to the needs and desires of travelers through enticements of relaxation, recreation, romance and more, but without proper execution hotel managers cannot hope to maintain a positive public image. Few industries are more heavily reliant on the complete customer experience. While retailers offers tangible goods for their clients to enjoy or take issue with, the commodities offered by the hotel industry are almost entirely based on the perception and subjectivity of the consumer. The grounds may …

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Pigeon Forge Hotel Insurance: Tips for Seasonal Hiring

By Barnes Insurance Tennessee | Published September 22, 2014

Pigeon Forge Hotel Insurance: Tips for Seasonal Hiring Pigeon Forge Hotel Insurance Tips for Seasonal Hiring

Autumn is in the air which means that the holiday season is just around the corner. While most consumers are still mourning the lost days of summers past, the hospitality is gearing up for the second busy season. Restaurants are planning fall menus, hospitality providers are dusting off their seasonal decorations and everyone is preparing for the festivities to come. For many hotels this means securing extra help for the months to come.

Seasonal hiring can be a complicated process full of predictions and estimations about how much business your operation should …

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Sevierville Vacation Rental Insurance: Attracting Guests All Year

By Barnes Insurance Tennessee | Published August 14, 2014

Sevierville Vacation Rental Insurance: Attracting Guests All Year Sevierville Vacation Rental Insurance Attracting Guests Year-Round

Vacation rentals are gaining popularity in the hospitality industry, especially among travelers from across the world who see short term rental housing as a great alternative to traditional hotel and motel housing accommodations. Many vacationers are seeking less commercial lodgings when looking to get away for a few day or weeks from their everyday lives. In recent years the scope of vacation rental properties has drastically changed from primarily beachfront manors to a wider variety of locations and housing types. From a cozy cabin in the back-country to a downtown apartment, rental …

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Knoxville Hotel Insurance: Improving Guest Transportation

By Barnes Insurance Tennessee | Published August 6, 2014

Knoxville Hotel Insurance: Improving Guest Transportation Knoxville Hotel Insurance Improving Courtesy Guest Transportation

Consumers have come to expect that their lodgings will offer some sort of transportation amenities to help hotel guests explore unfamiliar locations. Such complimentary shuttle services can be a great customer service tactic to help improve guest satisfaction about their experience, however it can also lead to a host of unwanted complications. From increased liability concerns to decreased customer satisfaction, a poorly executed guest transportation system can do more harm than good for Knoxville hotels.

Here are a few tips to help ensure that your guest transportation system is working in your favor.

  • When
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Knoxville Restaurant Insurance: 2014’s Sweet Industry Trends

By Barnes Insurance Tennessee | Published July 23, 2014

Knoxville Restaurant Insurance: 2014’s Sweet Industry Trends

Knoxville Restaurant Insurance 2014’s Sweet Industry Trends

Who can resist partaking of a sweet treat every now and then? According to US Foods, one of the nation’s largest food distributors, the vast majority of consumers will occasionally indulge in dessert. They estimate that roughly seventy percent do so at least once a week which is a significant increase from recent years. Americans are often so in love with their after dinner indulgences, that specialty sweets shops and dessert-only eateries are increasingly popping across the country.

A strong dessert menu can help any restaurant boost their sales which is why …

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