Meet Our Staff

Claims Manager

ShiraShira first joined Barnes Insurance Agency in 1998 as the receptionist. Her ability to work well with clients was soon recognized, and she was promoted to Internal Claims Manager for the agency with the important responsibility of personally overseeing each claim as they arise.

She maintains excellent communication with not only the clients, but also the company representatives as well. This “personal attention” can make all the difference in resolving difficult claims situations.

Shira is proud to call the Smoky Mountains her lifelong home. She is married with one daughter, Ashley, and greatly values her time with family and friends.


Barbara-(1)Barbara joined Barnes Insurance Agency in September 1985 as Personal Lines CSR. She later became Commercial Lines CSR and then Comptroller for the agency.

She left the agency and moved to Florida in 1990 and returned to Barnes Insurance Agency in November 1994 as Personal Lines CSR and then resumed her role as Comptroller that she currently holds along with Administrative duties for Barnes Insurance Agency president, Joe Barnes.

Customer Service Representative

AlishaAlisha joined Barnes Insurance Agency in September 2008.  She currently serves as a Personal Lines Account Manager for Home and Auto and is also a specialist for Barnes Vacation Rental Insurance Program.

Alisha and her husband have two children.

Barnes Insurance Agency

MelissaMelissa is a graduate of Marymount College of Fordham University with a degree in Marketing.  She joined Barnes Insurance Agency in 2013 as Internal Marketing and Social Media Manager.  She obtained her insurance license in 2014 and currently serves as a Commercial Lines Account Manager.

Melissa, originally from New York,  moved to the Smoky Mountains 18 years ago and is happy to call it home.  She is married to her high school sweetheart, Ralph, and they have 3 beautiful daughters.

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